Plusnet Service

We have identified a number of broadband orders which have not been processed correctly by our automated systems.

If you were logged in to the portal, you could associate your username with this problem.

This problem has been passed to our QA team for further investigation.

The problem was found to be a failure to take into account the extra Bank Holiday today in Scotland when setting lead times for broadband orders with our supplier.

We have arrived at a shortlist of those customers potentially affected and will be checking these over manually to ensure their orders are progressing OK.