Metronet - Priority Problems

Problem: [50958] Subject lines missing for emails redirecting to external addresses.

Status: Closed

Problem description Added on: 03/04/2008 @ 14:11

We have seen some examples of customers receiving legitimate emails with the subject line stripped out.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 03/04/2008 @ 14:22

This problem has been passed to our network engineers for investigation.

Comment updated on: 03/04/2008 @ 16:20

We have identified a problem with one of the scripts used by our mail delivery platform.

This hsa since been corrected and customers should be able to receive redirected emails without the subject line being stripped.

We need to make sure this has not affected anything else.

Problem is solved for the time being. Downgrading for monitoring.

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