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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [51860] [Awaiting 3rd Party Feedback] Shared Storage problems Status: Closed
Problem description Added on: 03/06/2008 @ 10:13

We are currently investigating problems with our internal systems, portals, email, webspace and the community site. This problem was caused by an issue with some of our shared storage

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 03/06/2008 @ 10:14

Access to these systems has been restored. Customers may find that some of their mail has been delayed due to this issue.

Comment updated on: 03/06/2008 @ 10:18

We have fixed the problem with the shared storage and all services now appear to be working. We are continuing to investigate the root cause.

Comment updated on: 03/06/2008 @ 10:19

This problem was caused by an error on some shared storage. We are raising a case with the vendor for further investigation.

Comment updated on: 03/06/2008 @ 10:30

Initial indications are that this was caused by a bug in the NetApp software which caused one of the filers to crash. We are continuing to work with the vendors.

We are satisfied that services have returned to normal so I am downgrading this problem.

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