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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [52359] Backup mail storage hardware problem Status: Closed
Problem description Added on: 01/07/2008 @ 22:39

Our DR mail storage has suffered a hardware problem and has become unavailable. There should be no immediate customer impact regarding this issue.

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Comment updated on: 02/07/2008 @ 09:55

Replacement hardware has been sent by the vendor and we will be installing this later in the morning.

Comment updated on: 02/07/2008 @ 13:32

Replacement hardware has now been installed. We are currently monitoring the new hardware for any issues before we put it back in to service fully.

Comment updated on: 02/07/2008 @ 14:19

Downgrading the problem as we have swapped out the hardware and the device has now been up and in full service for 2.5 hours. We will continue to monitor as it catches up with the missing 12 hours of DR service and close when all is up to date.

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