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Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 12/09/2008 @ 12:59
We have identified a user who is being assigned a BT 10.x.x.x IP when trying to connect. His connection attempts are not visible in Workplace RADIUS reporting. Woosh shows an unusual number of failed auth attempts using the *correct* username which is indicative of a problem. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 12/09/2008 @ 13:03
Problem has been passed to a network engineer for further investigation.
Comment
updated on: 12/09/2008 @ 13:14
Yesterdays rollout introduced a bug to the config that fails to authenticate customers should they enter any of their username in uppercase - http://usertools.plus.net/status/archive/1220964269.htm.
Comment
updated on: 12/09/2008 @ 13:15
We have identified a fix that will provide a short term resolution to this problem whilst we continue to investigate the root cause.
Comment
updated on: 12/09/2008 @ 14:19
We have now applied the fix. We belive this affected approximately 10 customers' accounts. Problem is now being sent for signoff. Go to current priority problems | Go to archived priority problems |
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