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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [53958] [3rd Party Issue] Fault diagnostics is failing to run Status: Closed
Problem description Added on: 06/11/2008 @ 09:09

We are currently experiencing issues with BT Wholesale's fault diagnostic system giving no results.

This is preventing us from performing Broadband fault diagnostics which may delay turnaround times on faults.

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Comment updated on: 06/11/2008 @ 09:12

This is now in hand with BT System Support.

Comment updated on: 06/11/2008 @ 12:33

We are now able to run fault diagnostics successfully, however we are awaiting a further reply from BT System Support confirming that the issue has been cleared.

Comment updated on: 06/11/2008 @ 12:44

We are now monitoring for further instances of this issue.

Comment updated on: 06/11/2008 @ 14:42

We have seen no further instances of this occuring, so the problem will now be passed for signoff

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