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Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 03/07/2009 @ 18:19
All inbound and outbound calls are currently not working in the UK. Both 0845 and 0114 support numbers are affected. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 03/07/2009 @ 19:03
Engineers are currently investigating this issue. This initially appears to be our external phone link that is affected.
Comment
updated on: 03/07/2009 @ 19:37
Calls appear to be now coming into the call centre as normal. Sorry for any inconvenience if you have been trying to call us during this period. This appears to have been related to a power outage affecting Telewest circuits in the Sheffield area.
Comment
updated on: 03/07/2009 @ 19:37
Our telecoms supplier has suffered a major outage in the Sheffield area where all power was lost to one of their main cabinets. Go to current priority problems | Go to archived priority problems |
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