Plusnet Service

How can the problem be replicated? Please add step by step details and URLs or location of the service.
Not easily but there has been a massive influx of calls from customers reporting auth problems and a number of staff have noticed that their lines have dropped too.

What did you want to happen?
No reports of problems.

What actually happened?
Plenty of reports of problems.

Do you have any examples of affected users? If yes, please put them in the comments.
Yes.

Any other detail you think may be useful.
There was a drop across all of our 155Mbps centrals at approximately 9.40am (ref: 63260). At approximately 10.05 a similar drop was seen across all of our 622Mbps centrals.

If you were logged in to the portal, you could associate your username with this problem.

Service Status thread opened - http://usertools.plus.net/status/archive/1282901076.htm

15 of our 622Mbps central pipes show session drops, as do all of our 155Mbps centrals.

One of our centrals has almost reached its session limit so we've stopped new users connecting to it and forceably terminated some existing sessions.

BTw have adised that routing was lost across their core network this morning and they're still investigating the circumstances surrounding this.

We've requested extra RADIUS entries are added to certain pipes to help bring our network back into balance.

Service Status update published - http://usertools.plus.net/status/archive/1282910508.htm

Service Status update published - http://usertools.plus.net/status/archive/1282927639.htm

Downgrading problem for monitoring.