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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [64987] Traffic Management Platform Failure Status: Closed
Problem description Added on: 19/12/2010 @ 21:20

We've had a hardware failure on our traffic management platform. As a result, customers will be not be receiving the correct management profile. This will result in significantly slower speeds on certain protocols for affected customers, problems with changing Manage My Usage Levels and the lifting of failed billing restrictions.

Customers are advised not to disconnect and reconnect their routers as this could make their internet performance worse.

We'll provide updates on our service status feed which you can find at our website at

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